Free Salesforce B2C-Solution-Architect Sample Questions

Question 1

A Marketing team plans to support the launch of a new product line. In discussion with theSales and IT teams, the Marketing team proposed introducing a leads-managementprocess, along with a web-to-lead form for the landing page that supports the productlaunch.The leads captured using the form are added to the new nurturing journey in MarketingCloud and subsequently routed to the relevant sales team once they qualify at acertainthreshold.What are two implications that a Solution Architect should consider prior to implementingthis solution? Choose 2 answers

A. Need for additional handling of consent, preferences, and compliance for convertedleads in Marketing Cloud
B. Engagement history from the lead record will be natively available for contact record inMarketing Cloud
C. Leads are unique contact records in Marketing Cloud
D. Leads can have detrimental impact on quality of contact records in Sales Cloud

Answer: A,D

Question 2

A company has Person Account set up on their Sales Cloud and they now want to mapsubscriber data in Marketing Cloud. What should a Solution Architect recommend?

A. Sync Subscriber object.
B. A Sync Person Account object.
C. Sync Individual object.
D. Sync Contact object.

Answer: B

Question 3

A merchant using B2C Commerce and Service Cloud has a requirement for service agentsto order products on behalf of shoppers. In the envisioned scenario, a shopper contacts theservice center with an order request, the agent uses the Service Console to find theshopper's account, and initiate an order on behalf of the shopper using paymentinformation providedby the shopper. The merchant is considering the B2C Commerce -Service Cloud Connector for this implementation.Which three considerations should a Solution Architect keep in mind prior toimplementation? Choose 3 answers

A. Guests or anonymous storefrontshoppers are not supported in this scenario.
B. B2C Commerce needs to be registered as a remote site.
C. Service agents need a corresponding storefront login mapped to their Service Clouduser record.
D. The Service Cloud Connector only supports Person Accounts as a customer model.
E. The Service Cloud Connector only supports contacts as a customer model.

Answer: C,D

Question 4

A company is implementing a multi-locale solution that includesB2C Commerce, ServiceCloud, and Marketing Cloud. Order confirmation emails are triggered from either B2CCommerce or Service Cloud and sent from Marketing Cloud.What are two possible reasons why the shipping method name and description can bemissing when these emails are triggered for languages other than US English, while othertranslated content appears correctly?Choose 2 answers

A. The name and description for the shipping method are not set up correctly in B2CCommerce or Service Cloud for the requested locale.
B. The subscriber in Marketing Cloud does not have a preferred locale set.
C. The locale is not set correctly in the body of the email template.
D. The ShippingMethods data extension is missing the label and description field for thecorresponding locale.

Answer: C,D

Question 5

A company needs to have specific fields encrypted in the user interface on the contactrecord in Service Cloud as well as on some fields in data extensions that exist only in theMarketing Cloud. The merchant believes that Salesforce Shield Encryption is a suitablesolution.Which two considerations are relevant for the merchant when determining an appropriatesolution?Choose 2 answers

A. With Shield, encrypted fields are not visible to the user, but there are no other featureimpacts.
B. With Shield, encrypted fields cannot be used to filter or sort in Process Builder and FlowBuilder.
C. Field-Level Encryption is alsorequired on Marketing Cloud to encrypt the custom fields.
D. Shield encryption can be done on any standard or custom field on all field types, butcannot be set to encrypt those fields in Marketing Cloud.

Answer: B,D